SOREL Reviews

Hi!
I ordered shoes over a week ago. Received a message that they were delivered, I was working in the front yard at the said time of delivery and shoes were not delivered. Five email messages and three phone calls later, still no shoes and no refund. They suggested that I go look on neighbors' porches for the shoes in case the carrier delivered them to another address. I did so, but come on. Who wants to do this in this day and age and risk their lives for shoes? I still do not have the shoes, they are blaming the carrier for not responding to their request. Not worth it to buy shoes that do not get delivered.

After reading so many other reviews of delivery and refund problems, the only conclusion is SCAM. My order was tracked all the way to being loaded on truck for delivery, then for some unknown reason, it became undeliverable and USPS noted the package was processed for return to sender. I contacted Sorel for a cancellation and refund and was told they can't issue refund until the package is received at the warehouse. I knew something was wrong. I waited seven days and called and chatted with Sorel. Was told to calm down, was told the package was not received, that it was received, that it was not received. Then I was told they have to investigate. Investigate what? USPS tracking is clear. I tried to contact Klarna and now know that is impossible. Klarna is a robot. Sorel is a SCAM.

Shoes were aesthetic, chic, and comfortable. After less than two months after purchase, water penetrated my "waterproof" shoes from the toes area. I returned the shoes to Sorel to get a replacement and they were received 8 business days ago. I haven't heard back from Sorel about when I can expect to get functioning boots back. I paid good money for a quality brand, but now I don't have waterproof shoes in rainy Vancouver until further notice. I am disappointed. Also, I can no longer review the product on Sorel's website since it's been more than 2 months from purchase, which is ridiculous.

Basically, they stole my money. I ordered shoes with them for the first time but never received my product. I contacted customer service to let them know and they said they would open an investigation with the carrier. No offer to refund. No offer to replace. A week later, they got back to me and said that the "carrier said they delivered it. Take it up with them." WHAT?! Its now my problem? I have NEVER opened a complain or had this problem. They didnt care and ripped me off. AVOID!

Placed and order that took a while to get to me. I decided I didn't want them so sent them back. It took a month and a half to get a refund. Ridiculous!

The only way to get through is calling and the wait times were over 3 hours, you cannot email them when you have an issue with an order. For expense boots the customer service is terrible. They also will not give you a price guarantee when a boot you just purchased goes on sale, they won't match their own sale price.

Ordered a pair of shoes online before traveling abroad. I submitted the order 11 days before my flight, (While ordering, it was promised to deliver the item in 4 to 7 days). Calling the customer service is a nightmare, it took an hour to connect when the estimated time kept being 6 minutes! They told me to contact LaserShip to see where my package was! Although it wasn't my responsibility, I did, no one responded!
The shoes were delivered after 2 weeks! I asked a friend to pick them up so that when I was back, I could return them.
I returned the item and it took them more than 17 working days to refund me (while they say 7-10 working days to refund you, which is still a long time compared to others). I had to contact them two times, so they finally refunded me. They also deducted the return shipping cost, when it was their fault.
It seems like they don't care about customer satisfaction at all! The slowest, worst business that I have dealt with.

Ordered my first Sorel shoes 3 days ago, got them today on the 3rd day. Very happy with it, love them. I read reviews after placing my order and got a bit scared to encounter problems but to be honest in my case everything went smoothly.

When dealing with a return. Did not get refund during time web page indicated. Called, and after 15 minute hold, got a voice mail message. Called back and on hold for 30+ minutes. When spoke with customer service, told refund would take up to 14 business days (not 7-10 as indicated on web). Then just made excuses and apologies - no help. Asked for supervisor. On hold another 20 minutes. He finally addressed. But took over an hour to get anything done. Also tried chat on web page. Same thing. At first there were 17 ahead of me, then took over 30 minutes to get "automated system". Finally was able to get live person after another 15-20 minute hold. She was no help, just excuses. I did buy a pair of Sorel boots through Amazon at a better price, and free returns if they did not fit.

I purchased a pair of boots from Sorel. Shortly after receiving my purchase, the boots went on sale. The sale price was $30 cheaper than I originally bought them. Contacted customer care, waited over and hour for someone, and they informed me that they do not do price adjustments. This is not stated in their policy "terms of sale" nor when you checkout is it stated. After talking with several customer service personnel, they don't care much about honoring the sale price for their customers. I can see if it was after 30 days but it's only been two weeks since my purchase. They directed me to their customer care site where you have to search for this "policy". It's not clearly stated anywhere. They informed me that I could return the boots and reorder them at the sale price. That makes no sense. Why would I pack the boots up, return them, then reorder them. It's ashamed that they prefer to do business this way. I really love their boots and this was my first purchase with them. Not that they care, but I won't be ordering from them again.